Return & Refund Policy

Last updated: 22 August 2026

JPCenter.lk sells digital services — vehicle auction reports, manufacture-date checks, translations, photo lookups, and prepaid report credits. Because delivery is instant and electronic, returns work differently from physical goods. This policy explains when refunds or credit adjustments may apply.

1. Digital delivery

When you purchase a single report, month check, translation, or use a credit from your balance, the service is fulfilled as soon as the result is generated and made available in your account, by email, SMS, or secure link. By completing payment or spending a credit, you request immediate delivery of that digital product.

2. Successful deliveries — generally non-refundable

We do not offer refunds when:

• A report or lookup was successfully generated and delivered.
• The data returned matches what was available from the upstream Japanese auction or registry source at the time of lookup.
• You entered an incorrect chassis number or search details (please verify before paying).
• You change your mind after receiving the digital result.
• Unused credits remain on your account — credits do not expire automatically and can be used for future lookups.

3. When a refund or credit restore may be approved

We will review refund or credit-restore requests in the following situations:

• Payment taken but service not delivered due to a verified technical failure on our platform.
• Duplicate charge for the same order caused by a payment gateway error.
• Provider confirmed no data exists for a valid lookup and no usable report was delivered — we may restore the credit or refund the single-check fee.
• Bank transfer overpayment or unmatched deposit where no corresponding order was fulfilled.

All requests must be submitted within 7 days of the transaction with your order reference, payment proof, and account email or phone number.

4. Credit packages

Bulk credit packages (report packs, month-check packs, translate packs) are prepaid balances added to your account. Partial refunds for unused credits may be considered at our discretion if no credits from that package have been used and the request is made within 7 days of purchase. Processing or gateway fees may be deducted where applicable.

5. How to request a refund

Email [email protected] with:

• Your full name and account email or phone
• Order reference or payment receipt
• Chassis number or service type (if applicable)
• Clear reason for the request

We aim to respond within 2–3 business days. Approved refunds are returned to the original payment method where possible, or as account credit if the gateway cannot reverse the transaction.

6. Chargebacks

If you dispute a charge with your bank without contacting us first, we may suspend the account while the case is investigated. Fraudulent chargebacks for delivered digital services may result in permanent account closure.

7. Contact

Questions about this policy: [email protected]